Frequently Asked Questions
Do you accept credit
Yes, we accept Visa, MasterCard, Discover, and American Express.
Can I establish credit
You can apply for credit by filling out our Credit Application (PDF
- 15KB) and faxing it to your Account Representative. However, if your initial
order is under $1000, you must pay for that order either by credit card (Visa
or MasterCard), wire transfer or Check in advance.
What are your credit
Our standard credit terms are Net 30. You must apply for credit and go through
an approval process.
Does my credit line
Yes, if your account has been inactive (have not been invoiced by us in over 12
months), you must re-apply for credit by filling out our Credit Application and
faxing it to your Account Representative.
Do you have minimum
Yes, our minimum order dollar amount is $100 with some restrictions mentioned
Standard Plastic Knobs
Stock Knobs: sold in box quantity-$50 up charge to break a box
Non-stock Knobs: 1000 minimum to manufacture
For orders below our
minimum, please contact one of our Catalog Distributors:
McMaster Carr: www.mcmaster.com
Do you have samples?
Yes, we do have some samples available, free of charge.
Do you have a standard
No. Given the thousands of knob and pin combinations we can produce to a
customer's specifications, we cannot offer a standard price list.
What are your lead
Lead times vary depending on seasonal workload. Please contact your Sales
Representative to discuss your needs.
Do you sell to the
Yes, as long as you meet the minimum order requirements as listed above.
Can I visit your
We do not have a showroom available. However, we are happy to arrange tours for
our customers upon request.
Do you provide on-site
training for your products and services?
What are your business
Our sales office is available Monday through Friday, 8 A.M. to 5 P.M. Central
Time. Our dock hours are 7 A.M. to 3 P.M.
Components have a CAGE code?
Yes. 56NX3. See sales for more information regarding military or government
Components a TAA Designated Country?
Yes. For more
information please visit http://gsa.federalschedules.com/resources/taa-designated-countries/